Shipping & Returns
Shipping & Returns
Domestic - Among The Wild offers free shipping within the United States on orders totaling $25 or more, before taxes and after discounts are applied. We offer Basic and Priority shipping options for orders below $25 based on size and weight. Please allow 4 to 5 business days for Basic Shipping and 2 to 3 business days for Priority Shipping.
International - Among The Wild currently ships to Canada. Upon checkout, international shipping fees will be applied to your order total based on size and weight. Please allow 6 to 10 business days for international orders.
We do our best to ship your order within 1 business day of purchase, M-F. During the holiday season, we may become backlogged and the process can take longer. Exceptions may occur if there is a question regarding your order, in which case we will contact you directly. If you have questions about your order, please contact us by email at email@example.com
Our policy lasts 30 days for non-sale items shipped within the United States. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it.
- Gift cards
- Sale items (unless damaged or defective)
- International orders (unless damaged or defective)
To complete your return, we require a receipt or proof of purchase.
Please send any returns or exchanges to 1000 S. BROADWAY STREET UNIT #318, DENVER, CO, along with the original receipt emailed to you. Please circle or highlight the item being returned / exchanged, and on the back please specify as to why you'd like a return or exchange. If an exchange, please indicate what size or variant you would like to exchange for. If we do not have the variant you would like exchanged for, a full refund minus a 10% restocking fee for the product being processed will be given.
There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit minus a 10% restocking fee will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, sale items cannot be refunded and are final (unless damaged or defective).
International orders (if applicable)
Only orders shipped within the United States may be refunded, international orders cannot be refunded and are final (unless damaged or defective).
Exchanges (if applicable)
We only pay for shipping on items both ways if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to:
1000 S. BROADWAY STREET UNIT #318, DENVER, CO.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping items with a value of over $30, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If we receive a package with no printed email receipt, we will email you regarding your package. If we do not hear from you within 10 business days, your order will be subject to a 50% restocking fee and you will be refunded 50% of your original order.
MORE SHIPPING OR RETURN QUESTIONS?
We've got answers at firstname.lastname@example.org